Your 24/7 AI Customer Service Expert
Always On, Always Knowledgeable™
ShopKeep AI Concierge turns your product data, SOPs, and best practices into a powerful customer service agent that never sleeps. Provide instant answers, personalized recommendations, and seamless assistance across your entire WooCommerce store.
Support
Resolution Rate
Reduction
AI Concierge
OnlineStore Knowledge
Trained on your entire product catalog, FAQs, and internal knowledge base.
24/7 Availability
Always available to help customers, regardless of time zone or holidays.
Customizable AI
Fine-tune your AI with custom instructions, tools, and personality.
Human Handoff
Seamlessly transfers complex issues to your human support team.
AI Trained On Your Entire Store
Knowledge that grows with your business
Deep Product & Policy Knowledge
AI Concierge automatically ingests your entire product catalog, support documentation, SOPs, and company policies to provide accurate, consistent answers to customer questions. It understands product details, pricing, availability, shipping policies, return procedures, and more.
- Learns from your WooCommerce store data automatically
- Understands product specifications and availability
- Knows your store policies, shipping, and returns
- Updates knowledge automatically as your store changes
Fully Customizable AI Agent
Configure every aspect of your AI Concierge through our intuitive dashboard. Set custom instructions, define the agent's tone and personality, create special functions, and integrate with your existing tools and systems.
- Custom system instructions to guide AI behavior
- Define specialized tools and functions
- API integrations with your existing systems
- Multi-context processing for complex inquiries
Exceptional Customer Experience
Provide a seamless, helpful experience that increases customer satisfaction and sales. AI Concierge helps customers find products, answers questions, troubleshoots issues, and provides personalized recommendations.
- Instant responses to common questions (no wait time)
- Personalized product recommendations
- Step-by-step troubleshooting guidance
- Consistent, accurate answers across all channels
Omnichannel AI Support
Meet your customers wherever they are. AI Concierge seamlessly integrates across your website chat, email, SMS, and popular messaging platforms to provide a consistent experience everywhere.
- Website chat widget with floating or embedded options
- Email integration for automated responses
- SMS support for text-based assistance
- Facebook Messenger, WhatsApp, and other platform integrations
AI Insights & Analytics
Gain valuable insights from customer interactions. AI Concierge provides detailed analytics on common questions, customer satisfaction, product interest trends, and opportunities for improvement.
- Detailed interaction analytics dashboard
- Common question tracking for content improvement
- Customer satisfaction scoring for each conversation
- Product interest insights to inform inventory decisions
How AI Concierge Works
Simple setup, powerful results
Connect Your Store
Install our plugin and connect to your WooCommerce store to import product data.
Add Knowledge
Upload your SOPs, FAQs, and company policies to train the AI on your business rules.
Customize Agent
Set your AI's personality, tone, and configure advanced features like tools and functions.
Deploy & Scale
Add the AI Concierge to your website and watch it handle support 24/7.
See AI Concierge In Action
Try the interactive demo below
Try It Yourself:
- Click the chat icon in the bottom right
- Select a sample question from the dropdown or type your own
- See how the AI responds based on product and store knowledge
- Notice how it can help with product recommendations, policies, and more
Powerful Admin Dashboard
Complete control over your AI assistant
Product Data Sync
Automatically syncs with your WooCommerce products
Document Upload
Import SOPs, FAQs and training materials
Auto Updates
Knowledge updates as your store changes
System Instructions
Configure how your AI responds and behaves
Custom Functions
Create special tools for your AI assistant
API Connections
Connect to your existing business systems
Conversation Metrics
Track volume, resolution rate, and satisfaction
Common Questions
See what customers are asking most frequently
Improvement Suggestions
AI-generated content and training recommendations
Simple, Transparent Pricing
Choose the plan that works for your store
Split Payments
Three monthly payments of $55
- Full Access to AI Concierge
- Lifetime Updates
- Use on 1 WooCommerce Store
- 1 Year Premium Support
- Unlimited AI Conversations
- Knowledge Base Integration
- Custom AI Configuration
30-Day Money-Back Guarantee. If you're not completely satisfied, we'll refund your purchase.
What Store Owners Are Saying
Join hundreds of businesses improving customer support with AI
"We were spending over 40 hours a week answering basic product questions. After implementing AI Concierge, our team now focuses only on complex issues while the AI handles 78% of all inquiries automatically. Our response time went from hours to seconds, and customer satisfaction is up 22%."
"The ability to customize the AI's knowledge and personality has been game-changing. We trained it on our unique product line and company voice, and customers often can't tell they're talking to an AI. The best part is it gets smarter every day as we add more information to its knowledge base."
"We were initially skeptical about using AI for customer support, but AI Concierge has exceeded our expectations. It handles 90% of sizing questions, order status inquiries, and product recommendations perfectly. When it does need to hand off to our team, the context transfer is seamless. Our support costs are down 64% since implementation."
Frequently Asked Questions
Everything you need to know about AI Concierge
How does the AI learn about my products and policies?
+AI Concierge connects directly to your WooCommerce store to automatically import your entire product catalog including names, descriptions, prices, categories, attributes, and images. For company policies and SOPs, you can upload documents to the knowledge base or connect to existing systems like Notion, Google Drive, or Confluence. The AI processes all this information to create a comprehensive understanding of your business, and it automatically updates as your store changes.
How customizable is the AI agent?
+AI Concierge is fully customizable across multiple dimensions. You can define system instructions that guide how the AI responds, its personality, tone, and behaviors. You can create custom tools and functions for specific tasks like checking real-time inventory or processing returns. The platform supports API integrations with your existing business tools, and you can fine-tune how the AI handles different types of customer inquiries through multi-context processing settings. Everything from appearance to behavior can be tailored to your brand.
What happens when the AI can't answer a question?
+AI Concierge is designed to recognize when it can't confidently answer a question or when an inquiry requires human judgment. In these cases, it seamlessly transfers the conversation to your human support team through your existing helpdesk system (like Zendesk, Intercom, or Freshdesk). The entire conversation history and context is passed along, so your team can pick up right where the AI left off. You can define exactly when and how these handoffs occur based on your preferences.
Can the AI handle complex product recommendations?
+Yes, AI Concierge excels at product recommendations. It understands your entire catalog and can recommend products based on customer requirements, compatibility with other products, use cases, and customer preferences. It can handle complex queries like "I need a waterproof watch under $200 that works with Android" or "What accessories would work with the camera I bought last month?" The AI uses both explicit product attributes and contextual information from product descriptions to make relevant suggestions.
How secure is customer data with AI Concierge?
+Security is a top priority. All customer conversations are encrypted in transit and at rest. Personal information is automatically redacted when not needed. AI Concierge is fully GDPR and CCPA compliant, and we provide tools for managing data retention policies. The system is designed to access only the information it needs to answer customer questions, and you can configure exactly what data it has access to. We also offer EU-only data processing options for businesses with specific regional requirements.
Do I need technical skills to set up and manage AI Concierge?
+No technical skills are required. AI Concierge is designed to be user-friendly for store owners of all technical levels. Our setup wizard guides you through the entire process, from connecting your WooCommerce store to customizing your AI's personality. Most users can get up and running in under 30 minutes. For advanced customizations like custom tools or API integrations, we provide both a no-code interface and documentation for developers if you want to take things further.
Ready to Transform Your Customer Support?
Join hundreds of store owners providing 24/7 AI-powered assistance to their customers.